Standard Payment Policy
Orders under $3,000.00 will require payment by credit card or check before order can be processed. Individual and pre-installed electrical connections, connection boxes, electronic components require payment prior to shipment. All special and custom orders require a 50% deposit. All terms are subject to the discretion and final determination by CBT Supply Inc. d/b/a Smartdesks.

*All orders subject to CBT Supply, Inc. Credit Department review.*

Please Note: Individual and pre-installed component electrical connections, connection boxes, electronic components, and all custom furniture items are not returnable or refundable.



Upon review of your credit application, our accounting department will contact you with your credit terms and conditions.

To Pay by Credit Card or Check

  • Credit card payments: Our Accounting Department will send an email invoice with a link to our online bill pay service.
  • You must fax a signed quote to place your order. Giving your credit card information to accounting does not automatically place your order.
  • Send checks to the address below.
  • Send us a copy of your state tax exempt/resale certificate.
  • If you have not already done so, please send the name and email address for your Accounts Payable contact to customerservice@smartdesks.com.
  • Send checks via standard mail to: CBT Supply, Inc. P.O. Box 391 Hibernia, NJ 07842-0391
  • Send checks via overnight mail to: CBT Supply, Inc. 83 Jacobs Rd. Rockaway, NJ 07866

Change Orders:

Upon acknowledgment of an order, CBT Supply, Inc./SMARTdesks reserves the right to refuse to accept a change order.  Change orders must be requested within 72 hours of placing the order for purchase, based on the signed accepted quotation.  CBT Supply, Inc./SMARTdesks  will not accept change orders on special or custom items once production begins.  Before production begins, CBT Supply, Inc./SMARTdesks will make a reasonable attempt to accommodate the requested change order and the following conditions apply:  

  1. Requested change order must be submitted in writing and require an authorized signature.  Email confirmation with a return receipt and authorized signature is satisfactory to meet this requirement.  
  2. CBT Supply, Inc./SMARTdesks reserves the right to apply reasonable additional charges for materials, labor and administrative costs incurred as a result of the change order.
  3. CBT Supply, Inc./SMARTdesks reserves the right to reschedule completion and ship  dates as may be reasonably required to accommodate production of the accepted change order.

 

Cancellations:

Each SMARTdesks product is made to customer specifications and is not considered a stock item.  All orders are treated as special orders.  Once the dealer or customer has accepted the quotation, signed and placed the order, the order may not be cancelled unless approved by CBT Supply, Inc./SMARTdesks.  CBT Supply, Inc./SMARTdesks shall not accept cancellations once production begins.  CBT Supply, Inc./SMARTdesks reserves the sole right to approve an order cancellation. Order cancellations approved in writing by an authorized manager of CBT Supply, Inc./SMARTdesks may be subject to  reasonable additional charges to the dealer or customer, which shall be assessed by and at the discretion of  CBT Supply, Inc./SMARTdesks at the time of work stoppage. Such charges incurred may include but are not limited to reasonable administrative fees, materials, labor, shipping, freight, and other costs associated with the order.